General Terms
- Limited Membership is $2.00 per booking and is included in the accommodation charges for all adult non-members at time of booking.
- Payment in full must accompany this Reservation Application within 7 days or the reservation will be cancelled.
- Reservations are not transferable without the approval of the Booking Officer.
- Children must be accompanied by a responsible adult (parent).
- All children 2 years old and younger stay free. A cot can be supplied, subject to availability.
- Visa and Mastercard transactions attract a 1.75% surcharge.
- Booking Officer may reallocate rooms based upon reservations and their check-in check-out dates.
Payment Policy
When placing an online booking, full payment is required at time of booking.
Cancellation Policy
For cancellations 6 weeks or more prior to the arrival date a partial refund (amount paid less a 20% administration fee) will apply.
For cancellations between 3 and 6 weeks prior to the arrival date a partial refund of 50% of the amount paid will apply or you may choose to take a booking credit for 80% of the amount paid for the booking.
Cancellations less than 3 weeks prior to the arrival date are non-refundable. A partial refund (amount paid less a 20% administration fee) or a booking credit for 80% of the amount paid may be given at the discretion of the Booking Officer only if the room is taken by another guest. If the room is taken by another guest for only a portion of the original booking then only that portion will be refundable.
Snow Guarantee
We honour the snow guarantee for bookings during the declared snow season. If there are less than 3 lifts running due to no snow then you will be entitled to a full refund. Please note that standby due to wind or weather conditions does not fall under the snow guarantee. This guarantee will not apply for bookings made within 7 days of the arrival date.
Please consider variable snow levels when making bookings for June and September.
